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ABOUT US

Volkart May

Lead generation contact center specializing in medtech and B2B

Volkart May is a people-focused contact center that specializes in helping companies connect with conversation. From generating leads to driving sales to uncovering breakthrough insights, we believe there’s nothing more powerful, engaging and valuable than one-to-one human conversation.

For more than 25 years, our passion for people has helped us connect medical technology and B2B marketers with decision-makers. Our people make the difference. Our callers are experts at representing our clients’ brands and tenacious at reaching business decision-makers. We augment digital and in-house sales teams with our transparent, team-based, and market-proven process to exceed your goals.

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We are proud to be a woman-owned business.

Cathy Schmid And Chris Temperante Standing And Smiling
A Female Volkart May Employee In A Meeting
Two Volkart May Employees Discussing Paperwork
A Woman Training A Man While Both Look At A Screen

Our time-proven process delivers

This is the secret sauce and what separates Volkart May’s strategic campaigns and professional conversationalists from script-reading smilers and dialers. Clients come to us with inside sales challenges. We solve them with a five-step process perfected over 25 years.

1

Design and develop

Work together to set goals, develop call guide, train callers on your brand, products and services

2

Call and connect

Contact your audiences and score leads, with weekly client conferences to continuously optimize your campaign

3

Collect and share

Every day, transfer qualified leads, database updates and digital call recordings to your CRM or in-house system; book appointments on your sales team’s calendars; send follow-up emails to decision-makers with more information

4

Analyze and improve

Customize reports as needed per your request, adjust and fine tune your campaign to maximize results

5

Grow and scale

Build on successes by expanding initial campaigns to full velocity, adding new campaigns or sales territories

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“Your conversations are definitely revealing rich and actionable information!”

“This program raises the productivity of our inside sales managers.”

“Your callers are the voice of our brand and we are very pleased with their work.”

“Volkart May is our best lead source.”

“The reps are excited about the leads and love hearing the call recordings.”

Our leadership

Photo Of Chris Temperante

Chris Temperante

CEO / Partner

Chris has served as Volkart May’s CEO and Managing Partner since 2008. Before taking the helm at Volkart May, she spent the majority of her career in medical devices, with global management roles in mergers and acquisitions, marketing, business development, sales and clinical services at 3M Company. She was VP Sales and Marketing for Graseby Inc, a British medical device manufacturer. She also served as General Manager for the Gynecology division of MedAmicus, Inc. and later as President of the BioMeasurement Division at Hutchinson Technology. As an active member of Medical Alley, Chris has served as co-chair of its Marketing Committee. She is a past member and chair of the CEO Roundtable organization of small businesses in the Twin Cities. Chris has a passion for business and marketing strategy, especially in the healthcare and medical technology fields. She consults with clients and outside groups around marketing, small business success and turnarounds. She has a B.A. from Westminster College and an M.B.A. from St. Thomas.

Photo Of Cathy Schmid

Cathy Schmid

EVP of Sales and Client Services / Partner

Cathy joined Volkart May in 2008 as Director of Business Development, bringing with her more than 25 years of expertise in B2B acquisition and retention campaigns, direct marketing and customer research. Prior to Volkart May, Cathy was the National Director of Healthcare Sales for Customer Elation, where she was responsible for net-new sales of lead generation and database management services for Minnesota-based healthcare companies. At Volkart May, Cathy is responsible for marketing strategy, business development, onboarding clients and managing client relations. She is dedicated to helping medical technology and B2B clients develop effective lead generation and appointment setting strategies for both U.S. and international based companies. Cathy is a member of Medical Alley, ANA Business Marketing Minnesota and Women’s Health Leadership TRUST. She received her B.S. in Business Administration from the University of Minnesota Duluth.

Photo Of Marianne Halling

Marianne Halling

Vice President of Operations

Marianne is Volkart May’s high-performing operations leader. Her goal: deliver campaigns that sing. Marianne’s sales leadership, business acumen, attention to detail and contagious positivity combine to produce outstanding and on-schedule results for clients. Marianne received a Bachelor’s Degree in Business Administration and Music: Voice Performance from the College of St. Catherine. She is a member of Team Women and the Professional Association for Customer Engagement (PACE).

Photo Of Joel Pouliot

Joel Pouliot

IT Manager

They say if you love what you do, you never work a day in your life. A self-described nerd, gamer, sci-fi and fantasy connoisseur, Joel’s true love is computers and technology. Now he keeps the Volkart May systems tuned and running at peak performance, including our state-of-the-art dialing platform and digital call recording system. He develops tools and processes including reporting, CRM integrations and email campaigns to further increase the value of Volkart May’s work for our clients. Before joining the Volkart May team in 2012, Joel was a programmer for seven years at Boston Scientific Corporation.

Our people are difference-makers

As our clients have said and our leaders will tell you, our people are rock stars. Meet our featured employees.

Photo Of Christine Hein

Christine Hein

Contact Center Supervisor

Christine wears many hats at Volkart May including trainer, coach, campaign manager, liaison with client management, quality assurance and general management. She brings with her a wealth of call center, customer service and customer relations experience. Prior to joining Volkart May in 2013, Christine served as a paralegal, real estate office manager and call center agent at Rockler Woodworking where she was the leading up-seller.

Photo Of Jen Horst


Jen Horst

Contact Center Supervisor

Jen prides herself on her conversational abilities honed over 15 years in the spa and salon industry. After joining Volkart May in 2008 as a Business Development Specialist, Jen became a supervisor in 2011. She knows how to keep people happy and engaged, which is why in addition to campaign development, team coaching, and quality assurance, she’s also in charge of employee retention and recognition. Jen’s efforts are key to the success of our culture and our clients’ campaigns.

Photo Of Brenna Thompson

Brenna Thompson

Senior Client Manager

Brenna makes things happen. She joined Volkart May in 2013 and now leads campaigns and client communication. From crafting effective value propositions to helping clients build and manage strong inside sales campaigns, Brenna excels at every step. Clients look to her to create new campaigns, present metrics and insights, and find opportunities for growth. In past lives she was a marketing coordinator, social media specialist and cast member at Walt Disney World. She holds a Bachelor’s Degree in Marketing from the University of St. Thomas.

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