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Volkart May

Lead generation contact center specializing in medtech and B2B

Volkart May is a people-focused contact center that specializes in helping companies connect with conversation. From generating leads to driving sales to uncovering breakthrough insights, we believe there’s nothing more powerful, engaging and valuable than one-to-one human conversation.

For more than 30 years, our passion for people has helped us connect medical technology and B2B marketers with decision-makers. Our people make the difference. Our callers are experts at representing our clients’ brands and tenacious at reaching business decision-makers. We augment digital and in-house sales teams with our transparent, team-based, and market-proven process to exceed your goals.

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We are proud to be a woman-owned business.

Cathy Schmid And Chris Temperante Standing And Smiling
A Female Volkart May Employee In A Meeting
Two Volkart May Employees Discussing Paperwork
A Woman Training A Man While Both Look At A Screen

Our time-proven process delivers

This is the secret sauce and what separates Volkart May’s strategic campaigns and professional conversationalists from script-reading smilers and dialers. Clients come to us with inside sales challenges. We solve them with a five-step process perfected over 30 years.


Design and develop

Work together to set goals, develop call guide, train callers on your brand, products and services


Call and connect

Contact your audiences and score leads, with weekly client conferences to continuously optimize your campaign


Collect and share

Every day, transfer qualified leads, database updates and digital call recordings to your CRM or in-house system; book appointments on your sales team’s calendars; send follow-up emails to decision-makers with more information


Analyze and improve

Customize reports as needed per your request, adjust and fine tune your campaign to maximize results


Grow and scale

Build on successes by expanding initial campaigns to full velocity, adding new campaigns or sales territories

Get started

“Your conversations are definitely revealing rich and actionable information!”

“This program raises the productivity of our inside sales managers.”

“Your callers are the voice of our brand and we are very pleased with their work.”

“Volkart May is our best lead source.”

“The reps are excited about the leads and love hearing the call recordings.”

Our leadership

Photo Of Chris Temperante

Chris Temperante

CEO / Partner

Chris has served as Volkart May’s CEO and Managing Partner since 2008. Before taking the helm at Volkart May, she spent the majority of her career in medical devices, with global management roles in mergers and acquisitions, marketing, business development, sales and clinical services at 3M Company. She was VP Sales and Marketing for Graseby Inc, a British medical device manufacturer. She also served as General Manager for the Gynecology division of MedAmicus, Inc. and later as President of the BioMeasurement Division at Hutchinson Technology. As an active member of Medical Alley, Chris has served as co-chair of its Marketing Committee. She is a past member and chair of the CEO Roundtable organization of small businesses in the Twin Cities. Chris has a passion for business and marketing strategy, especially in the healthcare and medical technology fields. She consults with clients and outside groups around marketing, small business success and turnarounds. She has a B.A. from Westminster College and an M.B.A. from St. Thomas.

Photo Of Cathy Schmid

Cathy Schmid

EVP of Sales and Client Services / Partner

Cathy joined Volkart May in 2008 as Director of Business Development, bringing with her more than 25 years of expertise in B2B acquisition and retention campaigns, direct marketing and customer research. Prior to Volkart May, Cathy was the National Director of Healthcare Sales for Customer Elation, where she was responsible for net-new sales of lead generation and database management services for Minnesota-based healthcare companies. At Volkart May, Cathy is responsible for marketing strategy, business development, onboarding clients and managing client relations. She is dedicated to helping medical technology and B2B clients develop effective lead generation and appointment setting strategies for both U.S. and international based companies. Cathy is a member of Medical Alley, ANA Business Marketing Minnesota and Women’s Health Leadership TRUST. She received her B.S. in Business Administration from the University of Minnesota Duluth.

Photo Of Marianne Halling

Marianne Halling

Vice President of Operations

Marianne is Volkart May’s high-performing operations leader. Her goal: deliver campaigns that sing. Marianne’s sales leadership, business acumen, attention to detail and contagious positivity combine to produce outstanding and on-schedule results for clients. Marianne received a Bachelor’s Degree in Business Administration and Music: Voice Performance from the College of St. Catherine. She is a member of Team Women and the Professional Association for Customer Engagement (PACE).

Photo Of Joel Pouliot

Joel Pouliot

IT Manager

They say if you love what you do, you never work a day in your life. A self-described nerd, gamer, sci-fi and fantasy connoisseur, Joel’s true love is computers and technology. Now he keeps the Volkart May systems tuned and running at peak performance, including our state-of-the-art dialing platform and digital call recording system. He develops tools and processes including reporting, CRM integrations and email campaigns to further increase the value of Volkart May’s work for our clients. Before joining the Volkart May team in 2012, Joel was a programmer for seven years at Boston Scientific Corporation.

Our people are difference-makers

As our clients have said and our leaders will tell you, our people are rock stars. Meet our featured employees.

Photo Of Christine Hein

Christine Hein

Contact Center Supervisor

Christine wears many hats at Volkart May including trainer, coach, campaign manager, liaison with client management, quality assurance and general management. She brings with her a wealth of call center, customer service and customer relations experience. Prior to joining Volkart May in 2013, Christine served as a paralegal, real estate office manager and call center agent at Rockler Woodworking where she was the leading up-seller.

Jenna Papke

Senior Client Manager

With an extensive background in customer service and an exceptional eye for detail, Jenna thrives in client centric situations. She joined Volkart May in late 2019 as a Senior Client Manager and takes pride in creating efficient campaigns that produce top-tier client satisfaction. Jenna brings with her several years of experience in healthcare, community outreach and marketing. She received a Bachelor’s Degree in Psychology from the University of Minnesota, Twin Cities and currently enjoys serving as the Outreach Director for Pregnancy and Postpartum Support Minnesota.

Anika M. Temperante

Senior Account Executive

As a passionate customer advocate, Anika M. Temperante loves helping marketing and sales leaders achieve their goals. She’s known for her innate curiosity, her willingness to dive into new situations and the long-term relationships she builds with clients. Anika joined the Volkart May sales team in 2020 and handles new business development. She brings more than a decade of sales experience to her role, previously working with leading national brands in the fashion industry. She holds a B.A. in Fashion Merchandising from St. Catherine’s University.

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