The Phone is Still a Preferred Customer Service Channel

The Phone is Still a Preferred Customer Service Channel

Even though we live in a technology-focused world and there are multiple communication channels available at our fingertips, that doesn’t mean the old standby, the telephone, has lost its customer service relevance. In fact, according to a 2015 Customer Service Report compiled by cloud communications provider Corvisa, 41% of respondents picked a phone call as their top choice for everyday […]

The Phone is Still a Preferred Customer Service Channel 2018-12-13T21:40:14+00:00

The Shift To Inside Sales from Traditional Sales

The Shift To Inside Sales from Traditional Sales

In recent years the sales industry has seen a significant shift away from traditional, field sales to an inside sales model. Because of this, companies have seen an increased need for hiring for inside sales positions. This is easier said than done! It may be beneficial to forget hiring internally and outsource this to a firm, instead. Here’s more information:

Phone […]

The Shift To Inside Sales from Traditional Sales 2018-12-07T14:30:39+00:00

Customer Service Phone Call Best Practices

Customer Service Phone Call Best Practices

Customers today have a variety of channels to choose from when they want to get in touch with a company. However, for many people, the phone is still the preferred method of contact when they have an issue or a question.

In fact, according to a surveyof consumers between the ages of 18 and 65, 88 percent choose to speak with a live […]

Customer Service Phone Call Best Practices 2018-11-21T15:16:02+00:00

Small Businesses and Sales Prospecting Considerations

Small Businesses and Sales Prospecting Considerations

Prospecting is an important part of the sales process for companies of all sizes. Of course, small businesses aren’t working at the same scale as a large company, which is why they often only need a “partial resource” (only a day or two of work each week) to prospect. As a result, a small business often does one of three things; adds […]

Small Businesses and Sales Prospecting Considerations 2018-11-13T15:26:28+00:00