Service

Customer Care

It’s important to get customer care right

Not only is it more expensive to get new customers than to keep current customers, small increases in customer retention add up to significant profitability – so make sure you have the right people in place to interact with your most important asset – customers.

Volkart May has a team of seasoned customer care professionals that will support your retention efforts and help you grow your business through phone and email communications.

Customer Care Service Example Applications:

  • Outreach to current customer base to make them aware of new services or products available to them.
  • Walk customers through online registration processes and web-based forms to drive conversion to upgraded online systems.
  • Outbound financial assistance calls to walk your customers or patients through payment plans and options and collect on balances that are due or past due. Coming soon!
  • Patient introduction calls and appointment reminders to go over important preparation information and reduce cancelations and no-shows. Coming soon!
  • Follow up calls to patients if kits have been ordered, but not received back. We can answer questions about how to activate, where to send samples, etc. Coming soon!
  • Follow up calls to physician offices and patients in response to missing information on requisition forms. Coming soon!
  • Many other call types – call us to talk to through options.