"I wanted to let you know what a pleasure it is to work with Volkart May & Associates on our Distributor Program. Your professional expertise and your strong commitment to quality customer service have ensured the program's success for every distributor who has used their 3M performance dollars to purchase your services.

I am very impressed with the results of your work whether it be database updating, lead qualification or customer satisfaction studies. You are helping us to provide value-added services to our distributors. . . Your account teams are always responsive to our distributors' needs and facilitate the programs with speed, efficiency and quality."

Administrator, Market Services
3M Abrasive Systems Division

"The Commercial Graphics Division of 3M Company employed the services of Jan May to set up a lead generation and qualification system for our field sales force. Jan was responsible for setting up the Telemarketing activities involved in this system.
This system generated qualified sales leads tailored for each sales territory i.e. the rep was able to designate number of leads, geographic area and type of business. This was truly the element needed to sustain strong sales rep support. . . I would highly recommend Volkart May & Associates for any telemarketing application.

They have done excellent work for us and we anticipate more in the future."

Market Development Manager
3M Commercial Graphics Division

"I'm writing you this letter to express my appreciation for the high quality services you provide 3M as a valued preferred vendor.

The eight business units that have used your services during 1990 have expressed satisfaction and have plans to continue the relationship during 1991. At present I know of two additional business units that plan to use your expertise and I'm sure more requests will follow.

I believe your strengths in lead qualification, account management, and market research have very positively impacted the 3M business units who you have served.

Your "do whatever it takes" attitude is one of the reasons you have been selected to be our preferred vendor of choice for our upcoming research project.

Thank you again and we look forward to working with you in 1991 and beyond. Happy New Year!"

Sincerely

Market Development Supervisor Corporate Marketing Services 3M Center

"It suddenly occurred to me this morning, on leaving, your office, that I had absolutely no questions or concerns about the lead management project your company was again undertaking for the Medical Imaging Systems Division at 3M.

Volkart May has supported our lead management programs for over three years and I have always had complete confidence in your team to do a superior job.

At 3M we strive to exceed our customer's satisfaction expectations. Your organization has always met the challenges our division has given you and exceeded our expectations every time.

In 1995 and beyond ... we will look to Volkart May as our full service lead management partner."

Regards,

Customer Relations/MISD