4 Ways to Build a Positive Call Center Culture

March 16th, 2017

A top priority of a call center that provides customer service and inside sales services is to provide customers, prospects, and leads with a positive company experience. A positive experience with an agent goes a long way towards keeping current customers happy and turning prospects and leads into sales. While customer, prospect, and lead happiness is obviously important, so too is keeping those on the other […]

Sales Prospecting Options for SMBs

March 6th, 2017

Small to medium sized businesses obviously don’t have the same resources as their larger counterparts, but prospecting is still an incredibly important part of their sales process. Since they’re working on a smaller scale, SMBs often only need a “partial resource”, or a day or two a week dedicated to sales prospecting. In many cases, it doesn’t make sense to hire an in-house sales professional, even […]

Keys to a Successful Relationship with an Outsourced Inside Sales Company

February 27th, 2017

There are many reasons for a company to outsource the inside sales function. First, doing so is much more economical than hiring a full team of inside sales professionals to work in house. Outsourcing eliminates salary, training, management, and other employee costs. Second, outsourcing ensures that the client company is being represented by an experienced, professional staff since an outsourced inside sales company specializes strictly in […]

Take These Steps to Turn Leads into Sales

February 24th, 2017

Lead generation is important, but ultimately the number of leads you have isn’t directly contributing to the bottom line. In order to generate a return on investment, the leads must turn into paying customers or clients. Once a lead is generated, the next step is to move the lead through the sales funnel towards conversion by following these important next steps:

Qualify leads

In an ideal world, […]